Join link Privacy Policy — Protection of Your Personal Data

1Personal Information We Collect

When you register and use the join link platform, we collect several categories of information necessary to provide you with a safe, compliant, and high-quality service. This data collection is carried out transparently and solely for legitimate purposes.

Data Categories	Examples of Information	Primary Purpose
Identification Data	Full name, identification card number, date of birth	Identity verification (KYC) & legal compliance
Contact Data	Email address, phone number, residential address	Account communications & transaction verification
Financial Data	Bank account details, account holder name	Deposit & withdrawal processing
Usage Data	Game history, betting records, session duration	Service improvements & security
Technical Data	IP address, device type, web browser, operating system	Security, fraud detection & analytics
Cookie Data	Session cookies, preference cookies, analytics cookies	User experience & traffic analysis

We only collect information that is genuinely necessary — this "data minimisation" principle means we do not request data irrelevant to the services you use. All information you provide must be accurate and current; you may update your personal details via the join link account panel at any time.

2How We Use Your Personal Data

Join link uses your personal information solely for legitimate and transparent purposes. Every use of data has a clear legal basis, whether grounded in your consent, contractual necessity, legal obligation, or our legitimate interests as a platform operator.

• Account Management: Securely creating, verifying, and maintaining your user account on the join link platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make quickly and accurately.
• Identity Verification (KYC): Meeting legal compliance requirements to verify user identity and prevent money laundering.
• Service Communications: Sending important notifications related to your account, transactions, platform updates, and policy changes.
• Security & Fraud Prevention: Monitoring suspicious activity, protecting accounts from unauthorised access, and detecting fraud attempts.
• Service Improvements: Analysing usage patterns to enhance the user experience, expand game options, and optimise platform performance.
• Legal Compliance: Complying with obligations under PDPA 2010, anti-money laundering (AML) regulations, and directives from relevant authorities.
• Promotions & Offers (with consent): Sending information about bonuses, promotions, and exclusive offers — only if you have opted in to receive them.

3Data Storage & Security

Join link continuously invests in the latest security infrastructure to ensure your personal data is always protected from unauthorised access, data breaches, or misuse. Data security is not an add-on feature — it is the foundation of our operations.

• All data transmitted between your device and join link servers is protected with 256-bit SSL/TLS encryption — the same standard used by Malaysia's leading banking institutions.
• Data stored in the join link database is protected with file-level encryption using the AES-256 algorithm.
• Access to users' personal data is strictly limited to staff who require it solely to perform their designated duties.
• Join link conducts regular security penetration testing by independent security experts to identify and patch any vulnerabilities.
• A 24/7 monitoring system is in place to detect any unusual activity or unauthorised access attempts in real time.
• Your data is retained for as long as required by law or for as long as your account remains active — whichever is longer. Following account closure, data will be deleted or anonymised within 90 days, unless a longer retention period is required by law.

4Data Sharing & Disclosure

Join link does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where data sharing is necessary to enable us to deliver our services to you.

• Payment Providers: Transaction details are shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
• Technical Service Providers: Hosting, cybersecurity, and analytics companies that help us operate the platform — all bound by strict confidentiality agreements.
• Regulatory Authority: When required by Malaysian law, court order, or official investigation by authorities such as Bank Negara Malaysia.
• Identity Verification Providers: Third-party KYC services that help us verify user identity in accordance with AML/CFT compliance requirements.
• Business Transfers: In the event of a merger, acquisition, or transfer of join link assets, user data may be transferred to the new entity, with advance notice provided to you.

All third parties that receive your personal data from join link are required to handle it in accordance with data protection standards equal to or higher than those we apply ourselves.

5Cookies & Tracking Technologies

Join link uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website, and maintain the security of your session. You have full control over non-essential cookies.

• Essential Cookies: Required for core platform functions such as Login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your language settings, display theme, and personal preferences so you don't have to reconfigure them every time.
• Analytics Cookies: Helping us understand which pages are visited most frequently and how users navigate the platform so we can continuously improve it.
• Security Cookies: Used to detect fraud attempts, bot activity, and suspicious access in order to protect your account.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions on the join link platform.

6Your Rights Under PDPA 2010

As a join link user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. join link is committed to respecting and facilitating the exercise of these rights without unnecessary obstacles.

7Children's Data Protection

The join link platform is exclusively for adults aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

• The join link registration process requires age verification through a valid identification document.
• Should we discover that a child's information has been collected unintentionally, we will immediately delete that information and close the account in question.
• Parents or guardians who discover that their child has registered on the join link platform are encouraged to contact our support team immediately.

8Links to Third-Party Websites

The join link platform may contain links to websites of our game providers or business partners. Please note that the join link Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of websites not operated by join link.

• Each third-party website has its own privacy policy, which you should read before using it.
• Join link recommends that you always review the privacy policy of any new website you visit.
• Any interaction you have with third-party websites falls outside the scope of join link's responsibility.

9Cross-Border Data Transfers

In operating the join link platform, your personal data may be processed or stored on servers located outside Malaysia, particularly in the context of our cloud computing services and technical infrastructure. In all such cases, join link ensures that a level of data protection comparable to the PDPA 2010 is fully upheld.

• All cross-border data transfers are governed by data transfer agreements that comply with international standards.
• Join link only uses cloud service and infrastructure providers that hold internationally recognised security certifications.
• Your data will not be transferred to any country or region that does not provide an adequate level of data protection without your explicit consent.

10Amendments to This Privacy Policy

Join link reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Any amendments will be communicated to you in a clear and straightforward manner.

• Notices of material changes will be prominently displayed on the join link homepage and sent to your registered email at least 7 days before taking effect.
• The "Last Updated" date shown at the top of this page will always reflect the latest version of the Privacy Policy.
• Continued use of the join link platform after amendments take effect will be considered acceptance of the updated policy.
• If you do not agree with any amendments, you have the right to close your account and request deletion of your data.

11Contact the join link Privacy Team

If you have any questions, concerns, or wish to exercise your personal data rights, the join link privacy team is ready to assist you. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.