Join link Terms and Conditions — Complete Platform Usage Guide

1Eligibility & Account Registration

To use the join link platform, you must meet the following eligibility requirements without exception. join link reserves the right to verify your eligibility at any time and terminate your account if you are found to be in breach of these conditions.

• At least 18 years on the account registration date.
• A valid Malaysian resident or citizen with verifiable identification documents.
• Has never previously been banned or suspended by join link for any reason.
• Registering in a personal capacity, not as a representative of any company or business entity.
• Is not currently enrolled in an active self-exclusion or self-control programme on any gambling platform.

2User Account Management

Each join link account belongs exclusively to the registered user. You are fully responsible for all activity that occurs under your account, including any financial losses or misuse resulting from your own negligence in safeguarding your login credentials.

• Personal information provided during registration must be accurate, complete and up to date.
• Your account password is your personal responsibility — do not share it with anyone.
• Immediately notify the join link support team if you suspect unauthorised access to your account.
• Identity verification (KYC) is required before your first withdrawal is processed — please have a valid identification document ready.
• Join link reserves the right to request additional supporting documents at any time for security verification purposes.

3Deposit & Withdrawal of Funds

Join link supports a variety of local Malaysia payment methods to make your financial transactions convenient. All transactions are processed through secure and trusted payment systems, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and ShopeePay.

• Minimum deposit amounts vary by payment method — check the Deposit page for the latest information.
• Deposited funds will be credited to your account within minutes upon payment confirmation.
• Withdrawals are processed within 15 minutes to 2 hours for most supported payment methods.
• Minimum and maximum withdrawal limits apply for each payment method — check the Deposit page for full details.
• Withdrawals may only be made to a bank account or digital wallet registered under the same name as the join link account holder.
• Join link reserves the right to suspend withdrawals until the KYC process is fully completed for new accounts.
• Any attempt to transfer funds between different join link accounts is strictly prohibited.

4Bonuses, Promotions & Rewards

Join link offers a wide range of attractive bonuses and promotions for new and loyal members. All promotional offers are subject to specific terms and conditions stated within each offer. Please read those terms carefully before accepting any bonus.

• The welcome bonus is only available to new registrations that have never made any deposit previously.
• The wagering (rollover) requirement for each bonus varies and is clearly stated in the terms of each promotion.
• Bonuses cannot be converted directly into cash — they must first be used in accordance with the specified wagering requirements.
• Join link reserves the right to cancel bonuses if the wagering requirements are not fulfilled within the specified timeframe.
• Bonus abuse such as hedge betting or strategies designed to obtain bonuses without genuine risk is prohibited and may result in account suspension.
• VIP loyalty program rewards are issued at join link's discretion and are subject to change without prior notice.

5Game Rules & Result Accuracy

All games available on the join link platform use a random number generator (RNG) that has been independently audited by a qualified third party. This ensures that every game outcome is completely random and cannot be manipulated by any party, including join link itself.

• Game results recorded by join link's servers are final and cannot be disputed unless a proven technical error has occurred.
• In the event of a connection disruption during gameplay, join link will restore the game to the last state recorded by the server.
• Placed bets cannot be cancelled once a game has started.
• Join link reserves the right to void or suspend any bet suspected to involve fraud, manipulation, or significant technical interference.
• For live sports games, join link follows the rules set by the respective game provider to determine betting outcomes.

6Accepted User Conduct

All join link users are expected to abide by the established code of conduct to maintain a safe, fair, and enjoyable gaming environment for everyone. Violations of these guidelines will be dealt with firmly and without exception.

• The use of automation software, bots, scripts or any third-party tools designed to gain an unfair advantage in games is strictly prohibited.
• Sharing your login credentials or allowing others to access your account is strictly prohibited.
• The use of offensive, threatening or harassing language toward other users or join link support staff is strictly prohibited.
• Any attempt to hack, breach or disrupt the platform's security systems is strictly prohibited.
• Disclosing any system vulnerabilities to third parties is strictly prohibited — instead, report them directly to the join link security team.
• Collusion between players in table games or live games is a serious violation and will result in permanent suspension.

7Platform Security & Data Protection

Join link takes user data security very seriously. All personal and financial information is processed and stored in accordance with the highest industry standards and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). More information on how we handle your data can be found in our Privacy Policy us.

• All communications between your device and join link servers are protected with 256-bit SSL encryption.
• Credit or debit card details are not stored on join link's servers — transactions are processed directly by licensed payment providers.
• Join link will not sell, rent, or disclose your personal information to third parties without your explicit consent, unless required by law.
• Two-factor authentication (2FA) is available and strongly recommended to protect your account from unauthorised access.

8Disclaimer & Limitation of Liability

The join link platform is provided on an "as is" basis without any express or implied warranties. While we strive to keep the platform running without interruption at all times, some situations are entirely beyond our control.

• Join link is not responsible for any financial losses incurred as a result of a user's own betting decisions.
• Join link is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.
• Service disruptions caused by system maintenance, natural disasters or internet infrastructure issues cannot be held against join link.
• The maximum liability of join link to any user is limited to the net deposit amount made within the 30 days prior to the claim.

9Account Suspension & Closure

Join link reserves the right to suspend or close any user account at any time without prior notice if there is reasonable cause to do so, including but not limited to the following situations.

• User is found to have provided false or misleading information during registration or the KYC process.
• Suspected fraudulent activity, money laundering, or system abuse is detected.
• Violation of any section of these Terms and Conditions.
• Request by the relevant authorities through legitimate legal channels.
• User voluntarily requests account closure for personal reasons.

In cases of suspension due to proven fraud, join link reserves the right to forfeit the account balance without any compensation. For legitimate account closures at the user's request, the remaining balance will be processed for withdrawal after all bonus conditions have been met.

10Amendments to Terms and Conditions

Join link reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this website. It is your responsibility to review this page periodically to stay informed of the latest version.

• Notice of material changes will be sent via registered email or in-platform notification at least 7 days before taking effect.
• Continued use of the join link platform after amendments are published constitutes acceptance of the updated terms.
• If you do not agree with the amendments made, you have the right to close your account without penalty.

11Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the join link platform shall be resolved through the procedures established by join link.

• Users are encouraged to contact the join link support team first to resolve any issue or complaint.
• If a complaint cannot be resolved through customer support, it will be escalated to the join link management team within 14 business days.
• Join link will make a final decision based on server records and available evidence — this decision is binding.
• The dispute process does not affect your existing legal rights as a user under Malaysian law.

12Contact the join link Team

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the join link support team is available to assist you at any time — 24 hours a day, 7 days a week, including public holidays.